WAHM Forums

smileys/smiley5.gifdo they have them? one client wants to try the advantage set but wants samples first, if not what samples should i give her? please help she has blackheads

The reason they don't have clear advantage samples is b/c the system is for dramatic cases of acne and though it is very concentrated, it may take a while to see the results.(see the before and after on page 17 in the catalog).
I would suggest that she try a sample of the N/O basics. Along with the Extra Strength Mask she should see wonderful results.
I hope this helps smileys/smiley2.gif

thanks peggy

I also have a clear advantage set I let people use like the results set. Only people I know well. They might just want to see how the wash works, etc, and a couple days is usually enough. I encourage them to squirt the stuff onto cotton pads (I include a few)instead of directly into their hands to keep it cleaner. the extra strenght masque is supposed to be good for blackheads, too.

thanks anet

I love the RE9 deep pore masque for blackheads!<!--
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Are the products guaranteed? Let's say someone purchases the Clear Advantage and doesn't like it. Can they return the products for a refund? If so, what is the time limit?

The products are guaranteed for 45 days, they can be returned for any reason.

So instead of giving samples, can you give that person the full product. Let them try it, and if they don't like it, can you return it to Arbonne?

smileys/smiley2.gifwe'll ncarbonne i have done that full size products so they can try. yes they can return i just keep them though, but anything you can return back to arbonne as we'll 45 days time limit

Got it. I'm still learning.

There was discussion on this before, either here or rbonboard. You cannot "let someone try" a set to see if they like it and if they don't, then return it to Arbonne. That's not what the 45 day money back guarantee is set up for. If they don't like it then you have to eat the cost. IF they purchase it and then do not like it, thenit can be returned to Arbonne.

Cassandra, I don't understand the difference in your examples...IT has to be purchased before they try it, right? If it is within the 45 days, why shouldwe not return it?

I think she means that you can't use a set as a demo &amp; then return it to Arbonne just as you wouldn't do it with the RE9 set if someone you dropped off to did not wish to purchase it. The 45 day guarantee is for folks who actually purchase the products and are dissatisfied with it. I may be wrong but that's how I read it.

Yeah that's how I read it too, I know what you mean and I agree! But I think that if the client is REALLY interested in the product, it would be okay for them to get it and see if they like it or if it works for them!


Em

Okay, so if I buy something NOT with someone specific in mind and just happen to have one on hand when someone wants it and I give it to them, and then they decide they don't want it within the 45 days, I should not return it.


Or is that only if I bought it with the INTENTION of having it as a sample? What if I bought it for a sample and then wasn't getting the results I had hoped for? I may be splitting hairs, and I understand ethics, etc. Can't our reason for returning something is we find out it is not useful to us? Like I had aBB buy the basic set to sample out like the RE9 set, and then I told her she can't really do that due to sanitary reasons, with all the tubs, etc. So she returned it because she couldn't use it and it was a waste of her money.


Also,I boughtthe SKY set personally forpeople to see and smell at holiday open houses that I thought I would just give my husband after I was done. Well, that stuff smells horrible, in my opinion, he used the lotion once and said it stung his face, and then I could barely stand to be in bed near him when he had it on due to the scent. Only the lotion had been opened, nothing else had been used at all. So I returned it. Am I as a consultant not allowed to use the 45 day return policy?


I am not trying to be a brat, asI have never seen this discussed. I can understand not using something for 45 days and returning almost empty bottles for a refund and that type of thing. So I am wondering where the line is drawn.

smileys/smiley2.gifi know anet we all have questions! but yes you as a consultant or client same thing can return a product within 45 days, we'll people need to try stuff to see if they like it, when cassandra said you cannot let someone try it then return to arbonne, we'll i just done't let them try it, if i know someone really we'll and know they will buy it then i do , and i purchase it and let them try it so if she doesn't like it then i keep it or return it .like here is an example, my neighbor wanted to get foundation so she picked the color then tried it and said i don't like itsmileys/smiley5.gifi called arbonne and told them they said we'll you can get something else different color or return or keep it, that's what they said . so if you buy something client or consultant you can return it!b/c you bought it you did not let them try it for free.

Like most things, I think you really need to use your own best judgement about the return policy. It's there to be used, becasue Arbonne feels so stongly about the quality of their products. I think the scenario Cassandra is referring to is when people drop RE9 sets for people to use (I drop with Sample Packs, but not everyone does) and then return for a whole new set if the prospect doesn't buy. That would be wrong.


We are all people of integrity, so if you follow your personal code of ethics, you won't go wrong.


Just my 2 cents!

Like most things, I think you really need to use your own best judgement about the return policy. It's there to be used, becasue Arbonne feels so stongly about the quality of their products. I think the scenario Cassandra is referring to is when people drop RE9 sets for people to use (I drop with Sample Packs, but not everyone does) and then return for a whole new set if the prospect doesn't buy. That would be wrong.


We are all people of integrity, so if you follow your personal code of ethics, you won't go wrong.


Just my 2 cents!





yup, you are right Meg, if you are loaning out "tester sets" for people to try without purchasing, and they end up not wanting it, then in my opinion it's taking advantage of the 45 day money back gaurantee. If you have any questions or concerns you can check with your upline VP's about this and see how they feel about this.

I think deep down someone knows when they are returning a product unethically. As consultants, we are still clients and have the right to return a product if we, as the client, do not like the product or scent, or whatever reason. But to just use the return guarantee to test on people and then return if they don't buy it is probably not the intended reason for the 45 day return. Plus, if consultants take advantage of the return policy, Arbonne may have to change the policy and make it harder which would only hurt our businesses.


I have thought about this since I do loan out the RE9 set for people to try for a couple days. I questioned whether I wanted to purchase other "testers/puppies" but decided I did not want to buy all these extra products and be stuck w/ used product lines if they were not purchased. I feel for me to send these sets, or individual products back b/c no one bought them would be unethical. Now, if I personally tried the products and didn't like them for myself, then I think I would ethically be able to return them.