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View Full Version : Psycho Customer Part II
littledb
12-06-2005, 06:03 AM
OK, I emailed her what I could do and she sent back (see how nice she is, it makes me feel guilty, but I've been this route):
<BLOCKQUOTE =cite cite="" ="cite">
Hello Debbie! Thanks for getting back to me so quickly. I purchased the Money! Money! from you, so would you please go through your invoices and look for it. I do not believe you ever gave me a receipt, and I am sure it was not on sale. The Flexiblocks were a gift from a great aunt in California, so I am so glad to hear that I do not need a receipt for them. Since the Flexiblocks and Money! Money! game were both of poor quality and defective, I was informed that the company will pay to ship them back. I needed to go through you though, since you are my consultant. Can they just send me a prepaid label, and do they want me to ship both items back to them, or throw them away. Please let me know as soon as you can. It sounds like you do not want me to bring anything to you or your husband, is that correct? Thanks for the prayers for my sister, I truly appreciate your kindness. Sincerely,
This is what I was thinking of writing back:
Hi xxx--
I have talked to the company. When you emailed before you said the "Money, Money" was not of high quality to your satisfaction, which is considered not satisfactory, not defective or broken.
In all honesty Anna, I do not have copies of your receipts since I closed our account last holiday season.
This relationship has cost me money from the start because I have gone out of my way to satisfy your needs, paying for things that the customer pays for and losing money.
I will not pay to ship the toy back for you. I feel that you are manipulating the company and it's guarantee, as well as the free toy value. For example, one of your first purchases was the Playful Patterns. You called and told me a piece was missing. They company sent you a whole new one. Last year, you returned the Playful Patterns for a complete refund, and I paid to ship it back. I found these records after talking to you. (Side NOte: Now we are required to get toys back first)
When I offered you a special for your first purchase, it was a one time offer. You offered it to another person inyour household and took advantage of buying the minimum I told you to purchase on both orders. Each of those specials cost me money.
I have watched you purchase $100 and return $70. I have paid your shipping both to you and back to the company.
I am not in business to lose money or watch someone take advantage of a company that I believe strongly in, or me for that matter.
In all honesty, the free stuff you have gotten from me more then pays for the broken toys.
The return policy is as stands. I will need the toys back dropped off at my husband's work or you can ship the Money, Money to Discovery Toys if you feel you can do it cheaper. Or I can refer you to another consultant,
Thank you,
Debbie
What are your thoughts on my email? Please edit!
Thanks, Debbie</BLOCKQUOTE>
<BLOCKQUOTE =cite cite="" ="cite">
Hello Debbie! Thanks for getting back to me so quickly. I purchased the Money! Money! from you, so would you please go through your invoices and look for it. I do not believe you ever gave me a receipt, and I am sure it was not on sale. The Flexiblocks were a gift from a great aunt in California, so I am so glad to hear that I do not need a receipt for them. Since the Flexiblocks and Money! Money! game were both of poor quality and defective, I was informed that the company will pay to ship them back. I needed to go through you though, since you are my consultant. Can they just send me a prepaid label, and do they want me to ship both items back to them, or throw them away. Please let me know as soon as you can. It sounds like you do not want me to bring anything to you or your husband, is that correct? Thanks for the prayers for my sister, I truly appreciate your kindness. Sincerely,
This is what I was thinking of writing back:
Hi xxx--
I have talked to the company. When you emailed before you said the "Money, Money" was not of high quality to your satisfaction, which is considered not satisfactory, not defective or broken.
In all honesty Anna, I do not have copies of your receipts since I closed our account last holiday season.
This relationship has cost me money from the start because I have gone out of my way to satisfy your needs, paying for things that the customer pays for and losing money.
I will not pay to ship the toy back for you. I feel that you are manipulating the company and it's guarantee, as well as the free toy value. For example, one of your first purchases was the Playful Patterns. You called and told me a piece was missing. They company sent you a whole new one. Last year, you returned the Playful Patterns for a complete refund, and I paid to ship it back. I found these records after talking to you. (Side NOte: Now we are required to get toys back first)
When I offered you a special for your first purchase, it was a one time offer. You offered it to another person inyour household and took advantage of buying the minimum I told you to purchase on both orders. Each of those specials cost me money.
I have watched you purchase $100 and return $70. I have paid your shipping both to you and back to the company.
I am not in business to lose money or watch someone take advantage of a company that I believe strongly in, or me for that matter.
In all honesty, the free stuff you have gotten from me more then pays for the broken toys.
The return policy is as stands. I will need the toys back dropped off at my husband's work or you can ship the Money, Money to Discovery Toys if you feel you can do it cheaper. Or I can refer you to another consultant,
Thank you,
Debbie
What are your thoughts on my email? Please edit!
Thanks, Debbie</BLOCKQUOTE>
whitelily
12-06-2005, 06:18 AM
Debbie - Sounds good!
Hi xxx--
I have talked to the company. The first time youemailed me, yousaid the "Money, Money" was not of high quality to your satisfaction, which is considered not satisfactory. We do not accept returns or exchanges for items that arenot defective or broken. (or...if that isn't accurate...There is a difference between an item being unsatisfactory and an item being defective or broken,as you claimed in your contact with the company headquarters.)
In all honesty Anna, I do not have copies of your receipts since I closed our account last holiday season.
This relationship has cost me money from the start. I have gone out of my way to satisfy your needs, including paying out of my own pocket for things that you as acustomerare supposed to pay for, and I am losing money.
I will not pay to ship the toy back for you. I feel that you are manipulating the company and it's lifetime guarantee, as well as the free toy value. For example, one of your first purchases was the Playful Patterns. You called and told me a piece was missing. The company sent you a whole new one. Last year, you returned the Playful Patterns for a complete refund, and I paid to ship it back. (remove this sentence: I found these records after talking to you.)
When I offered you a special for your first purchase, it was a one time offer specifically for you. You offered it to another person inyour household and took advantage of buying the minimum I told you to purchase on both orders. Each of those specials cost me money.
I have watched you purchase $100 and return $70. I have paid your shipping both to you and back to the company.
I am not in business to lose money or watch someone take advantage of a company that I believe strongly in, or me for that matter.
In all honesty, the free stuff you have gotten from me more then pays for the broken toys.
The return policy is as stands. I will need the toys back. You candrop themoff at my husband's work or you can ship the Money, Money to Discovery Toys. Otherwise I can refer you to a differentconsultant.
Thank you,
Debbie
Hi xxx--
I have talked to the company. The first time youemailed me, yousaid the "Money, Money" was not of high quality to your satisfaction, which is considered not satisfactory. We do not accept returns or exchanges for items that arenot defective or broken. (or...if that isn't accurate...There is a difference between an item being unsatisfactory and an item being defective or broken,as you claimed in your contact with the company headquarters.)
In all honesty Anna, I do not have copies of your receipts since I closed our account last holiday season.
This relationship has cost me money from the start. I have gone out of my way to satisfy your needs, including paying out of my own pocket for things that you as acustomerare supposed to pay for, and I am losing money.
I will not pay to ship the toy back for you. I feel that you are manipulating the company and it's lifetime guarantee, as well as the free toy value. For example, one of your first purchases was the Playful Patterns. You called and told me a piece was missing. The company sent you a whole new one. Last year, you returned the Playful Patterns for a complete refund, and I paid to ship it back. (remove this sentence: I found these records after talking to you.)
When I offered you a special for your first purchase, it was a one time offer specifically for you. You offered it to another person inyour household and took advantage of buying the minimum I told you to purchase on both orders. Each of those specials cost me money.
I have watched you purchase $100 and return $70. I have paid your shipping both to you and back to the company.
I am not in business to lose money or watch someone take advantage of a company that I believe strongly in, or me for that matter.
In all honesty, the free stuff you have gotten from me more then pays for the broken toys.
The return policy is as stands. I will need the toys back. You candrop themoff at my husband's work or you can ship the Money, Money to Discovery Toys. Otherwise I can refer you to a differentconsultant.
Thank you,
Debbie
mom4christ123
12-06-2005, 06:25 AM
Boy, I missed out on something... Let me know what thread you started this in so I can catch up!!
lia sophia girl
12-06-2005, 06:26 AM
I think it sounds perfect Debbie! You sound very professional and upfront. You cannot keep allowing people to take advantage of you. She certainly wouldn't walk into a retail store and try to pull this stuff. We are all in direct sales to make money, and we certainly cannot pay to keep our customers. Good Luck with what you do and keep us updated on what she writes back.
UNcommonScents
12-06-2005, 07:07 AM
Hi Debbie!
While I think your letter sounds great, I am concerned that the length of
the letter and the detail you include as to why your decision is justified
may just encourage this woman to KEEP trying to manipulate you. I've
had a lot of experience with people like this in relation to my psych
background, and I am afraid she may see this as an invitation to keep
"working" you. If you feel you can deflect/ignore any response you may
get from her, go ahead and send it. But if you want to send her the
message that this is OVER, may I suggest a few revisions? I think
something very short and to the point with NO offer of action on your
part (such as the part about dropping the toy off at your husband's place
of business) might be a better way to terminate this relationship with her
in no uncertain terms.
Hi xxx--
I have talked to the company. The first time you emailed me, you said the
"Money, Money" was not of high quality to your satisfaction, which is
considered not satisfactory. Our return and exchange policy covers
products that are defective, broken, or damaged on delivery.
If you still feel that a return or exchanged is owed to you, I encourage you
to pursue this directly with the company. As a consultant I do not have
the power to override company policy, I can only follow the procedure
set by Discover Toys. Thus, as it is not procedure, I will not pay to ship
the toy back to the company for you.
As I am unable to meet your needs as your Toy Consultant, I urge you to
contact the company for a referral for another representative in your area,
should you choose to continue doing business with Discovery Toys.
Regards,
Your SignatureEdited by: CreativiTEA
While I think your letter sounds great, I am concerned that the length of
the letter and the detail you include as to why your decision is justified
may just encourage this woman to KEEP trying to manipulate you. I've
had a lot of experience with people like this in relation to my psych
background, and I am afraid she may see this as an invitation to keep
"working" you. If you feel you can deflect/ignore any response you may
get from her, go ahead and send it. But if you want to send her the
message that this is OVER, may I suggest a few revisions? I think
something very short and to the point with NO offer of action on your
part (such as the part about dropping the toy off at your husband's place
of business) might be a better way to terminate this relationship with her
in no uncertain terms.
Hi xxx--
I have talked to the company. The first time you emailed me, you said the
"Money, Money" was not of high quality to your satisfaction, which is
considered not satisfactory. Our return and exchange policy covers
products that are defective, broken, or damaged on delivery.
If you still feel that a return or exchanged is owed to you, I encourage you
to pursue this directly with the company. As a consultant I do not have
the power to override company policy, I can only follow the procedure
set by Discover Toys. Thus, as it is not procedure, I will not pay to ship
the toy back to the company for you.
As I am unable to meet your needs as your Toy Consultant, I urge you to
contact the company for a referral for another representative in your area,
should you choose to continue doing business with Discovery Toys.
Regards,
Your SignatureEdited by: CreativiTEA
MegJB
12-06-2005, 07:26 AM
Hi,
I know how frustrated you are with this situation. These are just my observations about your note...
Hi xxx--
I have talked to the company. When you emailed before you said the "Money, Money" was not of high quality to your satisfaction, which is considered not satisfactory, not defective or broken.
("In all honesty Anna",Take this out. It goes without saying that you are being honest!!) I do not have copies of your receipts since I closed our account last holiday season.
"This relationship has cost me money from the start because I have gone out of my way to satisfy your needs, paying for things that the customer pays for and losing money." (She is obviously not concerned about your costs...I probably wouldn't even go there)
I will not pay to ship the toy back for you.(GREAT! This is teh whole point, really!)"I feel that you are manipulating the company and it's guarantee,"(This is pretty anatagonistic...I know she is manipulating the system, but why provoke her?)as well as the free toy value. For example, one of your first purchases was the Playful Patterns. You called and told me a piece was missing. They company sent you a whole new one. Last year, you returned the Playful Patterns for a complete refund, and I paid to ship it back. I found these records after talking to you. (Side NOte: Now we are required to get toys back first) (you might want to mention this, but I'd consider it a separate issue from the one at hand, so mention it elsewhere.)
When I offered you a special for your first purchase, it was a one time offer. You offered it to another person inyour household and took advantage of buying the minimum I told you to purchase on both orders. Each of those specials cost me money. (Does this have to do with the issue at hand, or is it just your frustration talking? Don't let your emotions come out in this letter! I know its hard!)
I have watched you purchase $100 and return $70. I have paid your shipping both to you and back to the company. (same here)
I am not in business to lose money or watch someone take advantage of a company that I believe strongly in, or me for that matter.(again, don't antagonize her. It's a good point, but you might consider wording it differently.Maybe say something like: "I believe stongly in this company and their policies, as well as the imporance of great customer service. That is why I suggest yougo straight to this to handle this problem.
In all honesty(see comments above), the free stuff you have gotten from me more then pays for the broken toys.
The return policy is as stands. I will need the toys back dropped off at my husband's work or you can ship the Money, Money to Discovery Toys if you feel you can do it cheaper. Or I can refer you to another consultant,
I hope you don't mind my making suggestions! I write a lot of biz letters for my 9-5, so I've done lots of these! :)
Meg
I know how frustrated you are with this situation. These are just my observations about your note...
Hi xxx--
I have talked to the company. When you emailed before you said the "Money, Money" was not of high quality to your satisfaction, which is considered not satisfactory, not defective or broken.
("In all honesty Anna",Take this out. It goes without saying that you are being honest!!) I do not have copies of your receipts since I closed our account last holiday season.
"This relationship has cost me money from the start because I have gone out of my way to satisfy your needs, paying for things that the customer pays for and losing money." (She is obviously not concerned about your costs...I probably wouldn't even go there)
I will not pay to ship the toy back for you.(GREAT! This is teh whole point, really!)"I feel that you are manipulating the company and it's guarantee,"(This is pretty anatagonistic...I know she is manipulating the system, but why provoke her?)as well as the free toy value. For example, one of your first purchases was the Playful Patterns. You called and told me a piece was missing. They company sent you a whole new one. Last year, you returned the Playful Patterns for a complete refund, and I paid to ship it back. I found these records after talking to you. (Side NOte: Now we are required to get toys back first) (you might want to mention this, but I'd consider it a separate issue from the one at hand, so mention it elsewhere.)
When I offered you a special for your first purchase, it was a one time offer. You offered it to another person inyour household and took advantage of buying the minimum I told you to purchase on both orders. Each of those specials cost me money. (Does this have to do with the issue at hand, or is it just your frustration talking? Don't let your emotions come out in this letter! I know its hard!)
I have watched you purchase $100 and return $70. I have paid your shipping both to you and back to the company. (same here)
I am not in business to lose money or watch someone take advantage of a company that I believe strongly in, or me for that matter.(again, don't antagonize her. It's a good point, but you might consider wording it differently.Maybe say something like: "I believe stongly in this company and their policies, as well as the imporance of great customer service. That is why I suggest yougo straight to this to handle this problem.
In all honesty(see comments above), the free stuff you have gotten from me more then pays for the broken toys.
The return policy is as stands. I will need the toys back dropped off at my husband's work or you can ship the Money, Money to Discovery Toys if you feel you can do it cheaper. Or I can refer you to another consultant,
I hope you don't mind my making suggestions! I write a lot of biz letters for my 9-5, so I've done lots of these! :)
Meg
MamaK
12-06-2005, 07:29 AM
Hi Debbie!
While I think your letter sounds great, I am concerned that the length of
the letter and the detail you include as to why your decision is justified
may just encourage this woman to KEEP trying to manipulate you. I've
had a lot of experience with people like this in relation to my psych
background, and I am afraid she may see this as an invitation to keep
"working" you. If you feel you can deflect/ignore any response you may
get from her, go ahead and send it. But if you want to send her the
message that this is OVER, may I suggest a few revisions? I think
something very short and to the point with NO offer of action on your
part (such as the part about dropping the toy off at your husband's place
of business) might be a better way to terminate this relationship with her
in no uncertain terms.
Hi xxx--
I have talked to the company. The first time you emailed me, you said the
"Money, Money" was not of high quality to your satisfaction, which is
considered not satisfactory. Our return and exchange policy covers
products that are defective, broken, or damaged on delivery.
If you still feel that a return or exchanged is owed to you, I encourage you
to pursue this directly with the company. As a consultant I do not have
the power to override company policy, I can only follow the procedure
set by Discover Toys. Thus, as it is not procedure, I will not pay to ship
the toy back to the company for you.
As I am unable to meet your needs as your Toy Consultant, I urge you to
contact the company for a referral for another representative in your area,
should you choose to continue doing business with Discovery Toys.
Regards,
Your Signature
Debbie - I think this will help 'close the door' on your relationship with her - in a nice way, but definitely transferring her away from you and referring her back to the company. You have gone above and beyond - she needs to move on.
Wow. Her (the customer) letter seems nice on the surface, but I can see where shecould bevery passive-aggressive. smileys/smiley5.gif
I hope this ends it for you. I'm sorry you're having to deal with this, but you are handling it very professionally! smileys/smiley32.gif smileys/smiley31.gif
While I think your letter sounds great, I am concerned that the length of
the letter and the detail you include as to why your decision is justified
may just encourage this woman to KEEP trying to manipulate you. I've
had a lot of experience with people like this in relation to my psych
background, and I am afraid she may see this as an invitation to keep
"working" you. If you feel you can deflect/ignore any response you may
get from her, go ahead and send it. But if you want to send her the
message that this is OVER, may I suggest a few revisions? I think
something very short and to the point with NO offer of action on your
part (such as the part about dropping the toy off at your husband's place
of business) might be a better way to terminate this relationship with her
in no uncertain terms.
Hi xxx--
I have talked to the company. The first time you emailed me, you said the
"Money, Money" was not of high quality to your satisfaction, which is
considered not satisfactory. Our return and exchange policy covers
products that are defective, broken, or damaged on delivery.
If you still feel that a return or exchanged is owed to you, I encourage you
to pursue this directly with the company. As a consultant I do not have
the power to override company policy, I can only follow the procedure
set by Discover Toys. Thus, as it is not procedure, I will not pay to ship
the toy back to the company for you.
As I am unable to meet your needs as your Toy Consultant, I urge you to
contact the company for a referral for another representative in your area,
should you choose to continue doing business with Discovery Toys.
Regards,
Your Signature
Debbie - I think this will help 'close the door' on your relationship with her - in a nice way, but definitely transferring her away from you and referring her back to the company. You have gone above and beyond - she needs to move on.
Wow. Her (the customer) letter seems nice on the surface, but I can see where shecould bevery passive-aggressive. smileys/smiley5.gif
I hope this ends it for you. I'm sorry you're having to deal with this, but you are handling it very professionally! smileys/smiley32.gif smileys/smiley31.gif
LisaS
12-06-2005, 10:50 AM
Well, I've not been "in teh loop" on this so to speak, but I can feel your pain!! I've dealt with customers like this so many times. (Actually I'm wondering if this person isn't a friend of mine who does the same things smileys/smiley36.gif) Anywho, I think that the short direct approach above is the best way. I tend to try to "over justify" my reasons too, but it's obvious you don't want to work with her and I think that she's only going to come back to you with "oh you misunderstood...blah, blah, blah". So stick with the direct appraoch suggestion.
Incidentally, I do have a "friend" that gets really picky about things and tends to take the "guarantees" to the extreme. She loves to get something for nothing and she likes to prove she's "bigger" than the sales person. For some reason she and her husband can't stand to be "sold". I know with her in particular, that she wouldn't "get it" if you were nice about it but I also know that she would really bad mouth you for being direct too. But I wouldn't worry too much about it if that happens. Chances are that this lady's friends realize the same thing as I do about my friend.
Incidentally, I do have a "friend" that gets really picky about things and tends to take the "guarantees" to the extreme. She loves to get something for nothing and she likes to prove she's "bigger" than the sales person. For some reason she and her husband can't stand to be "sold". I know with her in particular, that she wouldn't "get it" if you were nice about it but I also know that she would really bad mouth you for being direct too. But I wouldn't worry too much about it if that happens. Chances are that this lady's friends realize the same thing as I do about my friend.
Kasi
12-06-2005, 11:18 AM
Hi Debbie!
While I think your letter sounds great, I am concerned that the length of
the letter and the detail you include as to why your decision is justified
may just encourage this woman to KEEP trying to manipulate you. I've
had a lot of experience with people like this in relation to my psych
background, and I am afraid she may see this as an invitation to keep
"working" you. If you feel you can deflect/ignore any response you may
get from her, go ahead and send it. But if you want to send her the
message that this is OVER, may I suggest a few revisions? I think
something very short and to the point with NO offer of action on your
part (such as the part about dropping the toy off at your husband's place
of business) might be a better way to terminate this relationship with her
in no uncertain terms.
Hi xxx--
I have talked to the company. The first time you emailed me, you said the
"Money, Money" was not of high quality to your satisfaction, which is
considered not satisfactory. Our return and exchange policy covers
products that are defective, broken, or damaged on delivery.
If you still feel that a return or exchanged is owed to you, I encourage you
to pursue this directly with the company. As a consultant I do not have
the power to override company policy, I can only follow the procedure
set by Discover Toys. Thus, as it is not procedure, I will not pay to ship
the toy back to the company for you.
As I am unable to meet your needs as your Toy Consultant, I urge you to
contact the company for a referral for another representative in your area,
should you choose to continue doing business with Discovery Toys.
Regards,
Your Signature
I like this approach better too. I've had to write out long emails such as your for difficult customers, and after reading it give them the short & blunt of it such as the example above. This is a business relationship that unfortunately no matter what you do, she'll never be satisified, and it's time to end the relationship.
While I think your letter sounds great, I am concerned that the length of
the letter and the detail you include as to why your decision is justified
may just encourage this woman to KEEP trying to manipulate you. I've
had a lot of experience with people like this in relation to my psych
background, and I am afraid she may see this as an invitation to keep
"working" you. If you feel you can deflect/ignore any response you may
get from her, go ahead and send it. But if you want to send her the
message that this is OVER, may I suggest a few revisions? I think
something very short and to the point with NO offer of action on your
part (such as the part about dropping the toy off at your husband's place
of business) might be a better way to terminate this relationship with her
in no uncertain terms.
Hi xxx--
I have talked to the company. The first time you emailed me, you said the
"Money, Money" was not of high quality to your satisfaction, which is
considered not satisfactory. Our return and exchange policy covers
products that are defective, broken, or damaged on delivery.
If you still feel that a return or exchanged is owed to you, I encourage you
to pursue this directly with the company. As a consultant I do not have
the power to override company policy, I can only follow the procedure
set by Discover Toys. Thus, as it is not procedure, I will not pay to ship
the toy back to the company for you.
As I am unable to meet your needs as your Toy Consultant, I urge you to
contact the company for a referral for another representative in your area,
should you choose to continue doing business with Discovery Toys.
Regards,
Your Signature
I like this approach better too. I've had to write out long emails such as your for difficult customers, and after reading it give them the short & blunt of it such as the example above. This is a business relationship that unfortunately no matter what you do, she'll never be satisified, and it's time to end the relationship.
AtHomeLeah
12-06-2005, 11:23 AM
I agree with CreativiTea in that your original letter may be inviting more frustration for both of you. In her letter, she uses no opinions or discussion of how the business transactions have made you feel. It's just letting her know that you are done doing business with her. And I think that's for the best. And once you've said you're done...you're done. There's no going back. No matter how nice, or nasty she gets. You're done! Ignore it! Take the issue up directly with the company to see if they will help her if you have to. But the slightest communication with her will signal that you're still in the game, and she'll keep pushing buttons.
Good Luck!
Good Luck!
TMartin
12-06-2005, 11:26 AM
HI there Debbie! Yuck and double yuck, this sounds like no fun at all!
I like the revised, shorter version beter, for all of the reasons stated. I think you should definitely not refer back to the original specials you gave her, as you followed it through and agreed to it for both her and her family member, I would not bring it back up now. I think just stating the basics, no emotions involved, happy holidays and hopefully it will be done.
I do agree that some people get a weird control thing with home sales consultants, it is like they have to have some kind of drama to keep them happy. Weird.
I like the revised, shorter version beter, for all of the reasons stated. I think you should definitely not refer back to the original specials you gave her, as you followed it through and agreed to it for both her and her family member, I would not bring it back up now. I think just stating the basics, no emotions involved, happy holidays and hopefully it will be done.
I do agree that some people get a weird control thing with home sales consultants, it is like they have to have some kind of drama to keep them happy. Weird.
CBTammy
12-06-2005, 11:32 AM
She bought Playful Patterns</span> and complained because she thougth ONE piece was missing? Sheesh</span>...thats
like looking at a bale of hay and going "uhhh I think a strand of hay
is missing"...who the heck cares there are zillions more.smileys/smiley36.gif
like looking at a bale of hay and going "uhhh I think a strand of hay
is missing"...who the heck cares there are zillions more.smileys/smiley36.gif
IamBlessed
12-06-2005, 04:31 PM
Ain't that the truth Tammy!! LOL Debbie, you do what you feel is the best thing. You don't have to explain or justify your actions or past actions to this woman in any way shape or form. But if you feel like the original letter you posted will take care of the situation and it makes you feel better, send it! You'll just have to make yourself not reply at ALL if she emails you back.
You ROCK!! We know that, your customers know that, your company and your whole team knows that so don't worry what this woman thinks!!!! You've done the right thing by her for 2 years now. And you are doing the right thing by her by letting her know that you aren't stupid and have her game pegged. So you go girl!!!!
God Bless!!!
You ROCK!! We know that, your customers know that, your company and your whole team knows that so don't worry what this woman thinks!!!! You've done the right thing by her for 2 years now. And you are doing the right thing by her by letting her know that you aren't stupid and have her game pegged. So you go girl!!!!
God Bless!!!
HeritageMom
12-07-2005, 12:14 AM
I'll add my vote for the shorter letter too. SHE KNOWS what she's done
wrong..TRUST me. Send the shorter version and IF she wants to know what
she's done, then perhaps send her a more detailed letter explaining the
situation.
You might also contact the company and send the details of this woman's
abuse of the system and ask someone from the home office actually CALL
her and make it a point to deal with her. Maybe if she knows the home
office has been "flagged" about her, she'll stop and give some other
poor consultant a break by NOT buying anymore toys.
Be firm but DIGNIFIED and end the relationship. If she continues, simply refer her to the home office number.
We're all right here behind you saying YOU GO GIRL!!!
We love you Norma Rae!! :-)
wrong..TRUST me. Send the shorter version and IF she wants to know what
she's done, then perhaps send her a more detailed letter explaining the
situation.
You might also contact the company and send the details of this woman's
abuse of the system and ask someone from the home office actually CALL
her and make it a point to deal with her. Maybe if she knows the home
office has been "flagged" about her, she'll stop and give some other
poor consultant a break by NOT buying anymore toys.
Be firm but DIGNIFIED and end the relationship. If she continues, simply refer her to the home office number.
We're all right here behind you saying YOU GO GIRL!!!
We love you Norma Rae!! :-)
