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View Full Version : Closing a Spa and Ordering
ma2Jenna
12-19-2007, 06:36 PM
How do you ladies do it after a spa? Do you order right away for everyone, wait until all checks and credit cards clear ProPay and also are deposited into the bank, wait until the Hostess has all outside orders (if people are ordering after the spa) or what?
I have been messed up twice now. Once, I came home and ordered for everyone, only one had to pay yet, but I took a ton of time with her picking out the right item, even calling my upline for her. I never would have thought she would cancel. But 3 days later my hostess for that spa called to tell me she could not pay for her order (it was less than $30). I expect it so I was not mad or anything plus it is an item I use, so whatever.
Then, I had a spa back on Dec 9. The hostess told me she would have outside orders coming later, so I ordered the ones I had from that spa plus another spa I had on the 10th. She kept telling me she had more orders but had excuse after excuse to get them to me. Finally, I asked my husband to drive up to pick them up (mu schedule would not allow for that). I put them all in, they were all paid for except the Hostess, who ordered a $20 scrub. She asked me to figure out her total and she would pay me. Well, because she held orders so long I wanted to get them in so I ordered everything. Today, after sending her the total she canceled her order. I gave her 20% off, though she barely made $200 in sales plus free shipping. No one booked so that was all the discounts I could offer her. I don't know if she expected it to be free or what! I told her that the spa closed on Monday and if anyone else had an order to direct them right to me. This is the spa that was at the smelly house, dirty too with no room to work. She was trouble from the start!
Anyhow, so, this is another amount of money I did not have to spend. I hate to make people wait, especially the people she made wait so long holding those orders. I am going to put one of my candys in with the 10% off wrapper plus a note about not getting the orders until this date. I would like repeat customers (in fact, 2 of these WERE repeats). I am tired of having to include free things and have other hound me because for whatever reason they expect orders to be shipped at lightening speed!
I am not able to stock my shelves too much yet, plus I am the only consultant in my county and the surrounding area too, so I don't know if this will take off for me or not. I do however, keep enough in my account to order promptly once I get orders in my hands.
I just wonder what everyone's routine is and if you all think it is ok with my future spas to have a new "rule" that checks and CC have to clear MY bank before I process orders. And is it OK to have a cancellation time limit and also state at the spa to be sure you order what you want, or some nice way to put it, to avoid cancels? I know it will happen, but it seems between cancels and returns its such a headache!!
Thanks for reading the vent and questions!
Sandy
I have been messed up twice now. Once, I came home and ordered for everyone, only one had to pay yet, but I took a ton of time with her picking out the right item, even calling my upline for her. I never would have thought she would cancel. But 3 days later my hostess for that spa called to tell me she could not pay for her order (it was less than $30). I expect it so I was not mad or anything plus it is an item I use, so whatever.
Then, I had a spa back on Dec 9. The hostess told me she would have outside orders coming later, so I ordered the ones I had from that spa plus another spa I had on the 10th. She kept telling me she had more orders but had excuse after excuse to get them to me. Finally, I asked my husband to drive up to pick them up (mu schedule would not allow for that). I put them all in, they were all paid for except the Hostess, who ordered a $20 scrub. She asked me to figure out her total and she would pay me. Well, because she held orders so long I wanted to get them in so I ordered everything. Today, after sending her the total she canceled her order. I gave her 20% off, though she barely made $200 in sales plus free shipping. No one booked so that was all the discounts I could offer her. I don't know if she expected it to be free or what! I told her that the spa closed on Monday and if anyone else had an order to direct them right to me. This is the spa that was at the smelly house, dirty too with no room to work. She was trouble from the start!
Anyhow, so, this is another amount of money I did not have to spend. I hate to make people wait, especially the people she made wait so long holding those orders. I am going to put one of my candys in with the 10% off wrapper plus a note about not getting the orders until this date. I would like repeat customers (in fact, 2 of these WERE repeats). I am tired of having to include free things and have other hound me because for whatever reason they expect orders to be shipped at lightening speed!
I am not able to stock my shelves too much yet, plus I am the only consultant in my county and the surrounding area too, so I don't know if this will take off for me or not. I do however, keep enough in my account to order promptly once I get orders in my hands.
I just wonder what everyone's routine is and if you all think it is ok with my future spas to have a new "rule" that checks and CC have to clear MY bank before I process orders. And is it OK to have a cancellation time limit and also state at the spa to be sure you order what you want, or some nice way to put it, to avoid cancels? I know it will happen, but it seems between cancels and returns its such a headache!!
Thanks for reading the vent and questions!
Sandy
elleisforlove
12-19-2007, 09:33 PM
Hey there!
Always remember this is YOUR business, so nothing is ever right or wrong. I always tell everyone at the spa that delivery is 1-3 weeks and then I say this is because I wait for all credit cards and checks to clear before I put the order in. I haven't had any complaints with it yet. People understand that this is my business and I can't afford to order a bunch of stuff and have some checks bounce etc etc. I also say that the spa will close 3 days from tonight and this is because you have 3 days to cancel your order with me and that I like to give the hostess 3 days to get some more outside orders etc. I also inform my hostess that on the third day we'll be in touch because that's when I collect anymore orders and tally up her hostess rewards. It gets her excited because she gets free stuff and also protects me in case someone who placed an order cancels it, obviously if the order is cancelled that doesn't go towards the hostesses rewards etc.
It's worked out quite well for me. I have had one spa that it took almost a month for me to get their products to them but that was back in Sept when we had that huge sale and there were delivery problems. I wrote everyone a letter apologizing and offered them a 30% discount on anything they wanted if they purchased within a month of the spa.
Hope this helps!
Always remember this is YOUR business, so nothing is ever right or wrong. I always tell everyone at the spa that delivery is 1-3 weeks and then I say this is because I wait for all credit cards and checks to clear before I put the order in. I haven't had any complaints with it yet. People understand that this is my business and I can't afford to order a bunch of stuff and have some checks bounce etc etc. I also say that the spa will close 3 days from tonight and this is because you have 3 days to cancel your order with me and that I like to give the hostess 3 days to get some more outside orders etc. I also inform my hostess that on the third day we'll be in touch because that's when I collect anymore orders and tally up her hostess rewards. It gets her excited because she gets free stuff and also protects me in case someone who placed an order cancels it, obviously if the order is cancelled that doesn't go towards the hostesses rewards etc.
It's worked out quite well for me. I have had one spa that it took almost a month for me to get their products to them but that was back in Sept when we had that huge sale and there were delivery problems. I wrote everyone a letter apologizing and offered them a 30% discount on anything they wanted if they purchased within a month of the spa.
Hope this helps!
