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View Full Version : What would you do?
amccarthy
11-16-2005, 01:18 PM
I received a call from a neighbor who I do not know real well. She has hosted in the past with another rep for my company. We are on different teams. She want a partyon a particular date and the other consultant is not available.Should I do the party? I do not want to step on toes. What would you do?
DebbieLeiss
11-16-2005, 01:26 PM
Ann Marie,
First, I would contact the other consultant and let her know what is going on. If she feels this is her hostess, you could always do the show and split the bookings or whatever the two of you work out.
If the neighbor is adamant about having the party on a particular date as you say, she will find another rep that will do it.
Hope this helps.
First, I would contact the other consultant and let her know what is going on. If she feels this is her hostess, you could always do the show and split the bookings or whatever the two of you work out.
If the neighbor is adamant about having the party on a particular date as you say, she will find another rep that will do it.
Hope this helps.
hopefull
11-16-2005, 01:28 PM
If she already checked with her regular consultant and she's not available, then I would go ahead and do it.. The customer's needs should be what matters and she did check with the other one first, so I think it's fine for you to do the party~
The real strength in your character is that you CARE about the other rep and stepping on her toes. Shows real class and great business sense.
Kim
The real strength in your character is that you CARE about the other rep and stepping on her toes. Shows real class and great business sense.
Kim
jodysromance
11-16-2005, 01:29 PM
Do you know that rep? This is a tough one. I would say if the Rep is unavailable and if that is the only day she can do it and really wants one, than the customer comes first.
I would just make sure even if they do, dont say anything negative about the other girl. Whatsoever. Has she had more than one party with that rep?I would be sure to tell her that you would love to do her show, you dont want to step on any toes etc. Just so she knows that in advance. But in the end I would do it for her. I hope this isnt too confusing. smileys/smiley2.gif
I would just make sure even if they do, dont say anything negative about the other girl. Whatsoever. Has she had more than one party with that rep?I would be sure to tell her that you would love to do her show, you dont want to step on any toes etc. Just so she knows that in advance. But in the end I would do it for her. I hope this isnt too confusing. smileys/smiley2.gif
jodysromance
11-16-2005, 01:32 PM
one more thing. If that original Rep has a downline she should by right offer it to one of them. Otherwise I would encourage you to do the party!smileys/smiley17.gif
cvkjafra
11-16-2005, 01:42 PM
The way we used to to do it in a company I used to work with, is do the
party but the other consultant keeps that hostess and you get any
future bookings or customers from her party. We also used to pay the
consultant 10% of the party proceeds. In other words, if you have
a $500 show and you make a 50% profit or $250, the consultant gets
$25.00.
The idea is to sell product for the company, regardless of who does the
show. Contact the other consultant and tell that you were called
by her</span> hostess. Explain that you will do the party but not take her customer/hostess as one of yours.
Obviously, this woman wants to have a party and it doesn't seem to
matter to her who does it. If you or the other consultant don't do it
for her, she will find somene who will.
party but the other consultant keeps that hostess and you get any
future bookings or customers from her party. We also used to pay the
consultant 10% of the party proceeds. In other words, if you have
a $500 show and you make a 50% profit or $250, the consultant gets
$25.00.
The idea is to sell product for the company, regardless of who does the
show. Contact the other consultant and tell that you were called
by her</span> hostess. Explain that you will do the party but not take her customer/hostess as one of yours.
Obviously, this woman wants to have a party and it doesn't seem to
matter to her who does it. If you or the other consultant don't do it
for her, she will find somene who will.
TS_Julie
11-16-2005, 02:27 PM
The way we used to to do it in a company I used to work with, is do the party but the other consultant keeps that hostess and you get any future bookings or customers from her party. We also used to pay the consultant 10% of the party proceeds. In other words, if you have a $500 show and you make a 50% profit or $250, the consultant gets $25.00.
Is it just me? Because I don't get this. I didn't think hostesses belonged to individual people. What if this hostess does the party with the OP and likes her better. Why should she have to go back to the old rep? I have had many people contact me and say..."I had a party with so and so before and I can't get a hold of her, or I didn't really like so and so" I figure their loss is my gain. I'm certainly not paying a %age to those consultants who were either unavailable or weren't very likeable the first time. I guess I'm just a bad person smileys/smiley5.gif
Is it just me? Because I don't get this. I didn't think hostesses belonged to individual people. What if this hostess does the party with the OP and likes her better. Why should she have to go back to the old rep? I have had many people contact me and say..."I had a party with so and so before and I can't get a hold of her, or I didn't really like so and so" I figure their loss is my gain. I'm certainly not paying a %age to those consultants who were either unavailable or weren't very likeable the first time. I guess I'm just a bad person smileys/smiley5.gif
Wayna Morant
11-16-2005, 05:55 PM
Julie ~ You're not a bad person. The way I feel is finders keepers.
If the other lady is not available and made no offer to find a rep to do the party on that date, I would book the party.
I know with the company I rep for if the consultant cannot do it she will check with her downline. If the downline is booked, then she will post it for the local reps from different teams to respond.
If the other lady is not available and made no offer to find a rep to do the party on that date, I would book the party.
I know with the company I rep for if the consultant cannot do it she will check with her downline. If the downline is booked, then she will post it for the local reps from different teams to respond.
Traci
11-16-2005, 07:10 PM
Julie ~ You're not a bad person. The way I feel is finders keepers.
If the other lady is not available and made no offer to find a rep to do the party on that date, I would book the party.
I know with the company I rep for if the consultant cannot do it she will check with her downline. If the downline is booked, then she will post it for the local reps from different teams to respond.
I agree. If I am not available to do a show I see if a downline member can do it. If not the I go out of the chain.
If the other lady is not available and made no offer to find a rep to do the party on that date, I would book the party.
I know with the company I rep for if the consultant cannot do it she will check with her downline. If the downline is booked, then she will post it for the local reps from different teams to respond.
I agree. If I am not available to do a show I see if a downline member can do it. If not the I go out of the chain.
ewedeb
11-16-2005, 07:39 PM
yes, i go within my team adn if not without.. and if i'm not available, i offer someone else to the host! that's what that hosts consultant should have done
TS_Julie
11-16-2005, 09:32 PM
Finders Keepers, LOSERS WEEPERS! http://www.wahm.com/forum/smileys/smiley17.gif
Ok, It's late and i'm tired...
Ok, It's late and i'm tired...
amccarthy
11-17-2005, 05:43 AM
Thanks for all the feed back. I talked with the consultant and I guess there is a little friction between the two of them. She is okay with me doing the show and I offered her a percentage of the show but she declined.
If this situation or something similar comes up she will be the first person I go to since I do not have a team and my sponser is out of state.
If this situation or something similar comes up she will be the first person I go to since I do not have a team and my sponser is out of state.
cvkjafra
11-17-2005, 12:36 PM
The way we used to to do it in a
company I used to work with, is do the party but the other consultant
keeps that hostess and you get any future bookings or customers from
her party. We also used to pay the consultant 10% of the party
proceeds. In other words, if you have a $500 show and you make a
50% profit or $250, the consultant gets $25.00.
Is it just me? Because I don't get this. I didn't think
hostesses belonged to individual people. What if this hostess
does the party with the OP and likes her better. Why should she
have to go back to the old rep? I have had many people contact me
and say..."I had a party with so and so before and I can't get a hold
of her, or I didn't really like so and so" I figure their loss is
my gain. I'm certainly not paying a %age to those consultants who
were either unavailable or weren't very likeable the first time.
I guess I'm just a bad person smileys/smiley5.gif
She doesn't have to go back to the old rep. The idea is the consultant
is not trying to steal a hostess. It's just an unwritten rule in most</span>
companies that you always refer the hostess/customer back to the
original consultant; it doesn't mean the hostess has to go back. It's a
free country and she can choose what ever consultant she wants.
I was simply suggesting it as a tactful way of not burning the original
consultant. But then, some people don't care about that I
guess. But Ann Marie does and I was just giving her an idea.
My former company mostly did this when they had overbooked. It's called
dovetailing, your company doesn't dovetail? Usually you do it
with a consultant you know or one of your downline, but I was simply
suggesting it to Ann Marie as a way of being nice.
company I used to work with, is do the party but the other consultant
keeps that hostess and you get any future bookings or customers from
her party. We also used to pay the consultant 10% of the party
proceeds. In other words, if you have a $500 show and you make a
50% profit or $250, the consultant gets $25.00.
Is it just me? Because I don't get this. I didn't think
hostesses belonged to individual people. What if this hostess
does the party with the OP and likes her better. Why should she
have to go back to the old rep? I have had many people contact me
and say..."I had a party with so and so before and I can't get a hold
of her, or I didn't really like so and so" I figure their loss is
my gain. I'm certainly not paying a %age to those consultants who
were either unavailable or weren't very likeable the first time.
I guess I'm just a bad person smileys/smiley5.gif
She doesn't have to go back to the old rep. The idea is the consultant
is not trying to steal a hostess. It's just an unwritten rule in most</span>
companies that you always refer the hostess/customer back to the
original consultant; it doesn't mean the hostess has to go back. It's a
free country and she can choose what ever consultant she wants.
I was simply suggesting it as a tactful way of not burning the original
consultant. But then, some people don't care about that I
guess. But Ann Marie does and I was just giving her an idea.
My former company mostly did this when they had overbooked. It's called
dovetailing, your company doesn't dovetail? Usually you do it
with a consultant you know or one of your downline, but I was simply
suggesting it to Ann Marie as a way of being nice.
HeritageMom
11-20-2005, 06:58 PM
I agree with those that say that hostess's are not "possessions" and if
you are a neighbor to this woman, you might actually be able to give
her better customer service than her prior consultant.
You did not seek her out, SHE called you, and if she wants to be YOUR customer, you should HAPPILY accept!!
You are a very sweet and kind person to be worried about stepping on
toes of others in your company and I agree with your feelings about
that. But if she had not even mentioned this other consultant and just
asked you to do a show for her on a particular date, you would have
been thrilled for the business I'm sure.
If I have a hostess or customer that adores me, I KNOW it and she
usually returns to me. If she doesn't, I'm not going to hunt her down
or be angry if another consultant becomes her favorite sales rep.
I think we need to be careful in communicating to our CLIENTS who are
the heart and soul of our business that THEY OWE US ANYTHING, and just
be gracious and understanding if they seek out other reps.
LeAnn
you are a neighbor to this woman, you might actually be able to give
her better customer service than her prior consultant.
You did not seek her out, SHE called you, and if she wants to be YOUR customer, you should HAPPILY accept!!
You are a very sweet and kind person to be worried about stepping on
toes of others in your company and I agree with your feelings about
that. But if she had not even mentioned this other consultant and just
asked you to do a show for her on a particular date, you would have
been thrilled for the business I'm sure.
If I have a hostess or customer that adores me, I KNOW it and she
usually returns to me. If she doesn't, I'm not going to hunt her down
or be angry if another consultant becomes her favorite sales rep.
I think we need to be careful in communicating to our CLIENTS who are
the heart and soul of our business that THEY OWE US ANYTHING, and just
be gracious and understanding if they seek out other reps.
LeAnn
