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View Full Version : Customer Testimonial - Get em and Keep em
JackieUlmer
11-06-2005, 11:00 AM
My good friend and neighbor, Susan, has been a great customer of mine for a few years.
Here is Susan's story -
You know how it is - you are out shopping, getting home decor items for fall and the upcoming seasons. There on the shelf sits the popular "Y-brand" candle scented Pumpkin Pie. It looks great and smells yummy in the jar, so you buy it.
You get it home, take the lid off and light it. 2 hours later, you see it burning over on the table, which reminds you, YOU JUST DON'T SMELL A THING!
After a few days of burning, still nothing.
So, you do what any smart candle consumer would do - you call your good friend Jackie, grovel, explain the silliness of what you have done and beg to get a Mia Bella Pumpkin Spice candle. PLEASE, and now, so the house will smell like fall.
And, of course, your on-the-spot friend Jackie not only has a Pumpkin Spice, but a lovely gift bag and tissue paper, 2 complimentary votives in Carmel Apple and Spiced Cranberry to try and enjoy and offer feedback on.
AND, SHE HAND DELIVERS IT. YES, SHE MAKES CANDLE HOUSE CALLS.
And, I must ask, "DID YOUR Y-BRAND REPRESENTATIVE DO ALL OF THAT?"
NOOOOOOOO!
So, long story short, do you think Susan will EVER buy another brand of candle?
Edited by: JackieUlmer
Here is Susan's story -
You know how it is - you are out shopping, getting home decor items for fall and the upcoming seasons. There on the shelf sits the popular "Y-brand" candle scented Pumpkin Pie. It looks great and smells yummy in the jar, so you buy it.
You get it home, take the lid off and light it. 2 hours later, you see it burning over on the table, which reminds you, YOU JUST DON'T SMELL A THING!
After a few days of burning, still nothing.
So, you do what any smart candle consumer would do - you call your good friend Jackie, grovel, explain the silliness of what you have done and beg to get a Mia Bella Pumpkin Spice candle. PLEASE, and now, so the house will smell like fall.
And, of course, your on-the-spot friend Jackie not only has a Pumpkin Spice, but a lovely gift bag and tissue paper, 2 complimentary votives in Carmel Apple and Spiced Cranberry to try and enjoy and offer feedback on.
AND, SHE HAND DELIVERS IT. YES, SHE MAKES CANDLE HOUSE CALLS.
And, I must ask, "DID YOUR Y-BRAND REPRESENTATIVE DO ALL OF THAT?"
NOOOOOOOO!
So, long story short, do you think Susan will EVER buy another brand of candle?
Edited by: JackieUlmer
*Bama*
11-06-2005, 11:26 AM
Awesome story Jackie, I always tell my customers once they burn a MB they will never go back to other brands! :)
MiaBellaFreedom
11-06-2005, 02:29 PM
That's awesome Jackie! Also, an important reminder that the "little extras" mean a whole lot.
