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View Full Version : Turning customers into clients
dgritter
10-15-2007, 06:12 PM
What kinds of things do you do to give superior service to your clients? Birthday cards, punch cards, discounts?? Any good ideas out there? I'm sure this is why I have NOT done well with BC - b/c I don't do very good client follow-up. I'm definitely learning the hard way.
spas4ever
10-15-2007, 06:36 PM
I send out a b-day postcard to each client that states "$15 off your next order". I have it expire 1 month from their b-day date. (spainvitations.com)
I am trying to get the discount VIP card thing going, especially for skincare clients. I think that will be a great motivator so theykeep up with it.
Follow up is key and I have learned that the hard way as well. It's a tough thing to do, but I think it's essential to succeed in this business.
HTH,
Megan
I am trying to get the discount VIP card thing going, especially for skincare clients. I think that will be a great motivator so theykeep up with it.
Follow up is key and I have learned that the hard way as well. It's a tough thing to do, but I think it's essential to succeed in this business.
HTH,
Megan
dgritter
10-16-2007, 07:01 AM
Do you guys all do the 3 day, 2 week and 6 week phone call follow ups after your spas? Or what calls do you make? What about if they haven't been to a spa in a while - do you just call them up to say there's new product or a new sale?
