WAHM Forums

Is Customer Service usually an issue with Arbonne? I am attending a show tonight and was thinking of doing the $29 thing. I love the product. But.... with what I've read here i'm not so sure now. With my full time company the customer service is amazing. Any answers are appreciated.


Thanks


Jody


www.jodysromance.com (http://www.jodysromance.com)

We have probably discussed this issue enough on this
forum (imho). There are problems/challenges all over.



I really encourage you to spend the $29 and get on
with your program/business.


Nothing/nobody is perfect.


Terry and Betty

Jody,


As I posted on another thread,I had some nightmarish shipping issues during the transition but am happy to say that my orders are now being shipped same or next day. There have been backorder on a few items but overall it is a phenomenal improvement! The customer service reps were quite amazing at helping me through the shipping issues even sending me complimentary lotions at times. Between tem & the support of members on this board, I am ecstatic that I hung in there.

Yes, this has been discussed quite a bit lately, but that is what happens when people air their frustrations on a public forum. In the event that someone should read this board and question Arbonne's service or dedication, please let me share the notes my RVP passed along from our NVP - if you read through the entire letter, it will become clear that Arbonne is an awesome company and they are working hard for us! smileys/smiley1.gif


Edited to add: I'm going to remove the letter from our NVP just in case it may contain info that shouldn't be shared in public. If you didn't received it, or you would like to read it, please PM me and I'll send it to you. smileys/smiley4.gifEdited by: chrlstoncharmed

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I can say without reservation that Arbonne is a fantastic company. Yes, there have been some issues due to the insane growth we've been experiencing. And that can be very frustrating, especially for those who are new to the company. But those issues are being resolved. And they are just a minor blip in the history &amp; future of the company.

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I have been with Arbonne awhile so I have the luxury of knowing from past experience how good their customer service is in all areas. That’s actually been one of the things I’ve always been so impressed with. That is why I have been confident during this rough patch that it really isn’t an issue &amp; things will return to their normal “excellent” state.

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Knowing all that it kind of makes me cringe a little bit when some of the frustrations people are airing out get a bit harsh. Reputation is everything. And one negative can outweigh several positives for some people. When I was doing my due diligence (2 yrs ago) I actively searched for bad things about Arbonne &amp; did not find one negative word. This was pretty cool b/c there are negatives about everyone &amp; everything out on the web. If I was doing that research now I would find things. The frustrations I see written wouldn’t be enough to have swayed me but it might some people. Or it might give ammunition to competitors.

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I am not saying that you should never talk about things you are having issues with here, I just hope that everyone keeps the ramifications in mind. So maybe be careful in how things are worded. Because if you stay with the company you will go on &amp; forget about the issues eventually b/c the issues are temporary. But those words will stay on here for others to read long after you’ve moved on &amp; are thrilled with the company. This is why when I have something that I am frustrated about I go to the Yahoo board. It is a private board for consultants only. I can vent there &amp; get support or ideas about whatever I am frustrated with or if I am just having a crummy day. (PM me if you want the addy)

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So, Jody, if you really love the product then please don’t let what you have read in our very recent history sway you. We do have amazing customer service as well. I can only imagine what some of our customer service reps have had to deal with during this glitch. And in my opinion they have been fantastic during it. Every time I called they were more than helpful in trying to get my issue resolved as fast as possible. Granted, I understand that may not have been everyone’s experience &amp; I hate that for them. But I think that was the majority of consultant’s experience. Also remember your upline is there to help you with whatever problems CS can’t help you to resolve.
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Hey chrlstoncharmed,


Thanks for the letter! It really does have lots of information! Who is your NVP if you don't mind my asking? Mine is Stacy Thorn.


Thanks again!

You're very welcome! My RVP is Kathe Ray, NVP Carol Bowdell.