WAHM Forums

I have an order that has been on "P" status
on my web stats for a week today. That is
"rediculous". How do they expect one to keep
customers with that kind of service. I called
and after waiting over 30 minutes to talk to
someone at thehome office, they told me it
would be pushed to the front of the line. But
it has not. I know all about the growth and
new people and new systems, but that DOES
not keep customers or look good to NEW
consultants like us.


I am just speaking out because I am a little
ticked off.


Sorry,


Terry and Betty smileys/smiley19.gif

I understand your frustrations because I have been back ordered since aug. 31. It definitely does not look good for new consultants or customers.

Backordered since 8/21! I got sick of waiting on hold, so I sent an e-mail. Got a response that said basically, "Don't know when it will be in". Trying to be patient!! smileys/smiley26.gif

I feel your frustration. I ordered the RE9 Set on 9/20, along with the $20 Hostess Gift Set and they are both on back order. I just don't understand how the whole RE9 Set is on back order.smileys/smiley5.gif I called today and was told that it's going to take 1-2 weeks before it's in. smileys/smiley19.gif

However, my wife and I are still sold on the comany
and the products. I was just thinking outloud AGAIN.


Thanks,


Terry and Betty smileys/smiley32.gif

I would talk to your RVP or NVP then know more and can do more. I had a girl who sign someone and they hadn't gotten any of their stuff. My upline.. my mom called our NVP and our NVP called Rita Davenport worked it out for us..


Just a thought.


Kim

Another thing to do would be to send an email balst to all team members and see if anyone has that particular product. Then you just give it to them when your order comes in. This is very frustrating though!!


Keri

The order has several items.


Terry and Betty smileys/smiley32.gif

What I find frustrating is signing up someone as a consultant, they order the RE9 system, and then after the order is placed and it (partly) ships, we find out it's on backorder. That happened to me this past week, and my customer is really disappointed. She had other things in her order that were on backorder, too. I called today, was on hold for 45 minutes, and they gave me vague dates for shipments.


Oh well. I know we'll get through these growing pains. smileys/smiley1.gif


Has anyone heard when the RE9 is coming in?

I hear what you are saying about all the backorders. I have a client who has been waiting on a clear advantage set since Sept. 1, it finally came today!! I also got an e-mail from my envp Monday that said the Re9 set is in now. Let's keep our chins up!!

As far as my first post was concerned, I have called
Arbonne and emailed them twice. I have emailed my
RVP. I have gotten zero response. It seems that
nobody really cares.


Again, I am just thinking outloud. While I really like
the products, the service stinks.


Terry and Betty smileys/smiley19.gif

I just checked my web stats and the order has
changed from "P" to "S" status. That is good, but
it is pathetic that I had to call and email all over
the planet earth smileys/smiley5.gifto get it done.


Now I need to work on my attitude and get back
on track to build my business.


Terry and Betty smileys/smiley32.gif

Back on track.


Back on track.


Back on track.


smileys/smiley1.gifsmileys/smiley17.gifsmileys/smiley2.gifsmileys/smiley36.gifsmileys/smiley4.gif


Back on track.

Terry and Betty,


Many of us have/had struggles with our uplines, what's great is that most teams will "adopt" you and allow you to join their trainings. So if you aren't happy with the training/support you receive from your upline, find another one to receive training and support from. My Region 'hosts' consultants from 3 different teams.

Received this info from my upline today, fyi


We have 180 NVPs and 692 RVPs at this time.

Currently we have:<?:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
<UL style="MARGIN-TOP: 0in" =disc>
<UL style="MARGIN-TOP: 0in" =circle>
<LI =Msonormal style="MARGIN: 0in 0in 0pt; tab-stops: list 1.0in; mso-list: l7 level2 lfo4">
<DIV align=center>69 in qualifications for Nation.
<LI =Msonormal style="MARGIN: 0in 0in 0pt; tab-stops: list 1.0in; mso-list: l7 level2 lfo4">
<DIV align=center>227 in qualifications for Region.
<LI =Msonormal style="MARGIN: 0in 0in 0pt; tab-stops: list 1.0in; mso-list: l7 level2 lfo4">
<DIV align=center>1,367 in qualifications for Area.
<LI =Msonormal style="MARGIN: 0in 0in 0pt; tab-stops: list 1.0in; mso-list: l7 level2 lfo4">
<DIV align=center>11,108 in qualifications for District.</LI>[/list][/list]

· August continued to set records in recruiting and sales.
<UL style="MARGIN-TOP: 0in" =disc>
<UL style="MARGIN-TOP: 0in" =circle>
<LI =Msonormal style="MARGIN: 0in 0in 0pt; tab-stops: list 1.0in; mso-list: l13 level2 lfo7">
<DIV align=center>52,000 new Consultants came aboard.
<LI =Msonormal style="MARGIN: 0in 0in 0pt; tab-stops: list 1.0in; mso-list: l13 level2 lfo7">
<DIV align=center>We are close to 500,000 Consultants.
<LI =Msonormal style="MARGIN: 0in 0in 0pt; tab-stops: list 1.0in; mso-list: l13 level2 lfo7">
<DIV align=center>This is a great achievement and indicative of our tremendous growth, especially in comparison to last December of 2004 when we had 19,000 new Consultants.
<LI =Msonormal style="MARGIN: 0in 0in 0pt; tab-stops: list 1.0in; mso-list: l13 level2 lfo7">
<DIV align=center>Last week we hit a record, shipping over 20,000 orders in a day.
<LI =Msonormal style="MARGIN: 0in 0in 0pt; tab-stops: list 1.0in; mso-list: l13 level2 lfo7">
<DIV align=center>Last December we only had the capacity to ship 6,000 a day.<BR style="PAGE-BREAK-BEFORE: always; mso-special-character: line-break" clear=all></LI>[/list][/list]
· We are caught up on our orders!
<UL style="MARGIN-TOP: 0in" =disc>
<UL style="MARGIN-TOP: 0in" =circle>
<LI =Msonormal style="MARGIN: 0in 0in 0pt; tab-stops: list 1.0in; mso-list: l16 level2 lfo5">
<DIV align=center>We have added staff and continue to do so in supporting you.
<LI =Msonormal style="MARGIN: 0in 0in 0pt; tab-stops: list 1.0in; mso-list: l16 level2 lfo5">
<DIV align=center>We are currently bringing in 20 people at a time into each Customer Service Training Class; although not all make it through the 2 weeks of rigorous training we will continue adding to meet our staffing requirements.</LI>[/list][/list]

· We continue to be under construction here at the Corporate Office.
<UL style="MARGIN-TOP: 0in" =disc>
<UL style="MARGIN-TOP: 0in" =circle>
<LI =Msonormal style="MARGIN: 0in 0in 0pt; tab-stops: list 1.0in; mso-list: l19 level2 lfo9">
<DIV align=center>Our distribution center improvements, which includes adding a two-tier picking and packing structure anticipated to be finished by the end of November. We currently have two permanent pick lines fully operational.
<LI =Msonormal style="MARGIN: 0in 0in 0pt; tab-stops: list 1.0in; mso-list: l19 level2 lfo9">
<DIV align=center>We are also renovating to accommodate our staff and to provide you with an appropriate place to come for tours.</LI>[/list][/list]

· Join us in welcoming our new staff member at Corporate:
<UL style="MARGIN-TOP: 0in" =disc>
<UL style="MARGIN-TOP: 0in" =circle>
<LI =Msonormal style="MARGIN: 0in 0in 0pt; tab-stops: list 1.0in; mso-list: l19 level2 lfo9">
<DIV align=center>Sr. VP of International Operations, Jack Crowley.
<LI =Msonormal style="MARGIN: 0in 0in 0pt; tab-stops: list 1.0in; mso-list: l19 level2 lfo9">
<DIV align=center>Jack will lead us in our international expansion to other countries and will begin first by maximizing the opportunity in Canada.
<LI =Msonormal style="MARGIN: 0in 0in 0pt; tab-stops: list 1.0in; mso-list: l19 level2 lfo9">
<DIV align=center>The international expansion is not a rapid process but one we need to carefully plan. A strategic plan and timeline will be established. Once we have an idea of what we want to do and where we want to go, we will draw upon the abilities of the field.</LI>[/list][/list]

· All orders are now current and are shipping today's orders today.
<UL style="MARGIN-TOP: 0in" =disc>
<UL style="MARGIN-TOP: 0in" =circle>
<LI =Msonormal style="MARGIN: 0in 0in 0pt; tab-stops: list 1.0in; mso-list: l8 level2 lfo10">
<DIV align=center>18,000 - 21,000 orders are going out per day.
<LI =Msonormal style="MARGIN: 0in 0in 0pt; tab-stops: list 1.0in; mso-list: l8 level2 lfo10">
<DIV align=center>In January of this year, we had 185 employees in our warehouse; we have increased to 630 employees. </LI>[/list][/list]
·
· Order status system has changed so status codes have changed. We will be sending information regarding these changes:
o H: Hold Status
o W: Wait - needs validation
o V: Voided
o O: Open - waiting for transfer to financial dept.
o T: Transferred to warehouse
o Q: In queue, waiting to be Picked
o P: Picked
o R: Packed
o S: Shipped