WAHM Forums

Did everyone get this it not thought I would put it up..
August 16, 2005<?:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

Dear Arbonne Consultants,

You've communicated with me your concerns and frustrations with the quality of service received in the customer service area here at Arbonne. Let me assure you that there is nothing more important to me than providing the highest quality of service to our Independent Consultants.

In my short tenure here at Arbonne, I've been witness to growth that companies rarely experience. Arbonne's systems were already taxed when I joined the company and have become more exacerbated with growth from your amazing efforts.
In that regard, I have been searching for the right individual to lead our Customer Service efforts. I believe we have attracted that person. I am happy to share with you that on September 6th, Kathy Huffman will be joining the Arbonne Home Office team as the new Vice President of Customer Service. As you'll see from the accompanying announcement, she is experienced and ready to take Arbonne to the next level. Kathy has already spent time in the office evaluating our current systems and has great ideas and plans for improvement. I firmly believe Kathy has what Arbonne needs.
With that, let me close by congratulating you on your amazing sales and sponsoring efforts. These are exciting times for Arbonne. We're working hard to build the foundation necessary for the future.
Sincerely,
Bob Henry
Chairman &amp; Chief Executive Officer
Arbonne International, Inc

DK,


Thanks for posting this. Would you please post the accompanyingannouncement he referred to? I would be interested in reading it also.


Thanks!


Edited by: Kiana's Mom

I got it too

Teresa, here's theletter that was referenced to. I believe everyone with a consultants account received this via the emaillisted on your account information, the one you can see at webstats.
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Dear Arbonne Employees,<?:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><O:P></O:P>
<O:P></O:P>
I am pleased to announce, as of August 16th, Kathy Huffman will be joining Arbonne as the new Vice President of Customer Service. I am particularly excited about this appointment, as it demonstrates our ongoing commitment to world-class service to our Independent Consultants and customers. While I believe we have provided excellent customer service in the past, there is tremendous room for improvement in execution and taking advantage of emerging technological opportunities in the customer service area. I am excited that we have been able to attract an executive with the kind of expertise, understanding and appreciation for our business that Kathy possesses.<O:P></O:P>
<O:P></O:P>
Kathy has extensive operating experience in customer service and distribution, both in and outside of network marketing, direct selling and the banking industries. Kathy spent 16 years at Avon Products in many important roles, including customer service, as well as in their mail order subsidiary, Avon Fashions. She has 6 years of service at the Nature Company, has worked with the Longaberger Company and has consulted for the Shaklee Corporation.<O:P></O:P>
<O:P></O:P>
James Farace, Wendy Bender and Stacy Connelly will report directly to Kathy. She will report directly to me.<O:P></O:P>
<O:P></O:P>
Please join me in welcoming Kathy to the Arbonne Team!<O:P></O:P>
<O:P></O:P>
<O:P></O:P>
Bob Henry<O:P></O:P>
Chairman &amp; Chief Executive Officer<O:P></O:P>
Arbonne International, Inc.<O:P></O:P>Edited by: cassandra

I got the email and deleted it because I didn't reconize the name of the person sending it. I will have to go back and retrieve it.

My email is correct in the webstats but I don't seem to receive email from Arbonne. I even went in last week &amp; rentered it.I wondered if it had something to do with the problems they are having. Thanks for posting it! Edited by: Kiana's Mom