Members Portal Update, Live Chat and Social Media Toolbar

[Amy Jacobs]

In an effort to improve our customer service and member experience, we have updated our members portal with live chat and a social media toolbar.

If a member has any questions regarding their membership, billing or other question, they can get in contact with our customer support during our normal business hours via live chat. No waiting period, no need to call in via telephone, they can just start typing their question in the live chat and get an answer quickly. We hope that our members find it easier to do business with us and get their questions answered quicker and easier.

We have also updated the members portal with a social media toolbar so that members can now easily “like” us on Facebook or “follow” us on Twitter and get the latest news.

[iamterri]

Thanks Amy for detailing the updates. I looked at the site, but nothing jumped out at me. Should've gotten my dang glasses and taken another looky-loo. Geez, I'm beginning to think I need to use our plan and get the ole peepers checked out before I'm completely blind

[Amy Jacobs]

Originally Posted by iamterri

Thanks Amy for detailing the updates. I looked at the site, but nothing jumped out at me. Should've gotten my dang glasses and taken another looky-loo. Geez, I'm beginning to think I need to use our plan and get the ole peepers checked out before I'm completely blind

That would be Coast to Coast (love that plan) I am about to use mine 3 of my kiddos any myself all wear glasses and 2 of us also wear contacts . Thank god I have AP my insurance dropped vision all together a couple years ago do to the economic downturn (that what they said Coast to Coast always saved me more anyways..