Good morning,
My name is Gayle Buske and I'm the President and CEO of Team Double-Click, Inc. There seems to be some confusion about how our company works. It's really too bad though that none of you just came and asked! Anyway, I'm here to clear up your questions and guesses.
With regards to our contract and the one clause that someone pulled out of context. As a virtual staffing company we match clients with our contractors.When a client does not pay their bill with Team Double-Click we immediately notify the VA to stopperforming any tasks for that client because their pay is no good. The clause is in the contract as a safe guard for us in case that VA decides to ignore that stop order and continue working. It's happened before and wecan't be held liable when someone continues working for a clientwhose money is no good. We need to protect ourselves too!
Interviews - yes, anyone who wants to work with our company needs to call in at a mutually agreeable interview time. Where have you ever worked that you didn't have to get your own self to the interview? We interview 100's of VA's to see who has what it takes to work with our clients. We're not going to provide an 800# to call in on - it's your job to get to the interview and at your own expense. Anything else would be like going to a bricks and mortar office and expecting them to hand you 5 bucks when you walked in the door to pay you back for gas. Preposterous!
I hope this answers your questions and if you have any others feel free to ask. We are a legitimate company and we don't have anything to hide. And we're not all that scary or unapproachable either! If you take the time to work with us and get to know us you'll find that we treat our contractors very well. In fact, last week alone we paid out over 100 hours in core staff time JUST to work with, coach, and help our contractors. That's time that our core staff spent working with our VA's to help them in their work.
BUT, we do interview and test rigorously to find THE best virtual assistants for our clients. Offering second rate service to those clients would put us out of business so hopefully you can understand our caution. We turn down about 70% of the people who interview with us because they do not meet our standards or those of our clients. If we allow poor VA's to service our clients it gives the industry a black eye and would leave no clients willing to work with you good VA's.
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