there's the rub
Thanks for the feedback. That you would have gone with the Hydration first is no surprise as that exactly what I did. Based on her comments and the confirmation of the profile results.
And that is the issue. I went with the hydration, she didn't like the smell and so I sent the calming because she said several times she is sensitive. Her profile said HYDRATION. Again, problems with the scent. She called Jafra, they said they couldn't tell any marked scent as she reported in her post last week. The suggestion was that perhaps it was due to the concentrated nature of the samples.
So, after the post last week, and my notes from Jafra, we talked and she wanted to try the full size Calming to see if the issue was just in the samples.
Apparently, she has a hyper sense of smell and can not tolerate the botanicals used in either formulation. Not much more that I can do if she can not tolerate those. Having tried the other brands on the market that she has used and not getting rid of the scent on my skin until I had bathed twice, I'm quite surprised. However, the client is always right, so I have to accept and let it go.
Perhaps she is just at that point in her life where the time is not right for her to use Jafra and if I treat her with respect,she will remember Jafra positively.
Thanks though!
-Carla Spurgeon
Jafra Skin Care Specialist
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