for newbies
Just wanted to keep any newbies informed of my progress with NEC. My scottie magnet kit was mailed out to me on Monday. I received it on Thursday. I didn't pay any special shipping fees, just regular mail. That was a total of 4 days. I called NEC to find out what I can do about receiving the wrong DVD. Tecesca was soo nice to me. She took my information, checked me out in the system, saw that the mistake was on their end, and told me not to worry, my DVD would be out sent out with Fridays mail. I didn't have to pay anything and she didn't force me to send anything back. Now that my friends is what I call seriously awsome customer service.
Nobodies perfect, we all make mistakes, it's how we fix the mistakes that we should be judged upon.
Now I'm off to complete my sample so I can get it in tomorrows mail.
Take care
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