posted March 17, 2003 06:55 PM
Many of you have businesses that sell products or services. If you encounter problems with customers what do you do to keep the relationship intact?
So,my question this week is:
How can you serve your customers better?
Deborah
charline WAHM.com regular
posted March 18, 2003 07:58 AM
I have three businesses and the customer/clients are totally different with completely different needs. The most important customer relation tool that I have is open communication. I pay attention when I receive a complaint and try to never make an excuse(even if it's really not my fault)*LOL* I ask the customer to tell me what they want me to do and if it's at all possible then I do it. Sometimes a really difficult customer has unrealistic ideas about how I should take care of the problem. I still try to work with him/her and hopefully they will leave with a "I'm buying/doing business with her again" attitude. I learned a long time ago that no matter how great your product if your service is lousy people won't return!
Reiki_Teacher WAHM.com regular
posted March 28, 2003 01:23 PM
Hi gang, After having worked in customer service for several years I noticed a few common threads to many of the calls.
Customers want to be listened to-treat them with respect, even when they are upset. If they need to vent-let them, so long as they are not abusive to you.
Find out what they need and want- and then deliver. Keep your promises, and find ways to solve problems without pointing a finger at anyone. It doesn't matter who's fault it is sometimes--it just matters that it gets fixed. To me, when something goes wrong, it is not a disaster. It is a chance to show a customer how versatile I can be at solving their problem.
Be honest, friendly, and polite. Treat each customer as an important client, regardless if they are buying a $5 item, or a $1000 item. Treat them as you want to be treated. Sevice means everything.
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posted March 17, 2003 06:55 PM
