How to Get
Referrals
by Susan Dunn, The EQ Coach
Referrals mean you don't have to market and advertise all the time
any more. They're the mainstay of a practice or business. Here are
some things to know about them:
Would YOU refer to just anyone? Of course, not, you'd
want to know something about the person first. There's too much at
stake. So do the courtship before you pop the questions. Build a reputation
of exceptional service. Then get out to meetings, etc. where you're
your professional self. When appropriate, explain to others what you
do. Don't assume they know what "coaching" means, or that
your beauty salon also offers massages.
Watch your 'attraction' energy. If you're desperate
for anything, you'll drive it away. People can sense it. They want
to do business with you because THEY need it, not because YOU do.
You know how the new hairdresser asks you who on
earth cut your hair that way? Never badmouth the person who refers.
If they aren't good, you shouldn't be referring with them. If they
are good, say so. Don't try to steal their client. Use your emotional
intelligence and stay in the loop.
To get referrals, give referrals. Start the ball
rolling. Let it be known you give referral fees if it's ethical in
your field. Keep the referrer informed, within confidentiality, and
be sure and thank them and ask for more. Let people know you referred
to them; sometimes the clients don't make the connection.
Who to ask? Form strategic alliances with people
in allied fields with services you don't supply, vendors, someone
will a full practice.
When to ask? Use your EQ and intuition for the right
time. One right time is right after you're delivered a great service.
"If you're pleased, I hope you'll refer your friends and associates
to me."
(c)Susan Dunn, The EQ Coach, http://www.susandunn.cc.,
mailto: sdunn@susandunn.cc.
Transitions, strengths, Internet courses.
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